Privacy Policy

This Privacy Policy explains how Tickets Wholesale ("we", "us", "our") collects, uses, and discloses information about you when you use our websites, products, and services (collectively, the "Services"). We serve agencies and professional resellers. By using the Services, you agree to this policy.

Information we collect

• Account and profile: name, email, company, role, authentication identifiers, and communication preferences.
• Transactional: order details, pricing, payment confirmations (processed by payment providers), and delivery outcomes.
• Technical: device, browser, IP address, headers, and usage analytics such as pages viewed, actions, and timestamps.
• Support: content of messages, attachments, and related metadata when you contact us.

How we use information

• Provide, operate, and improve the Services.
• Process orders, facilitate delivery, and provide customer support.
• Detect, prevent, and investigate fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our agreements.
• Communicate about service updates, security, and relevant product information.

Sharing of information

We share information with trusted service providers who assist with hosting, analytics, payment processing, communications, and delivery. These providers are bound by contractual obligations to protect your information and use it only for services performed for us. We may share information to comply with law, protect rights and safety, or in connection with a merger, acquisition, or asset sale.

Data retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.

Security

We employ administrative, technical, and organizational measures appropriate to the risk, including encryption in transit, access controls, and monitoring. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information, and to data portability. To exercise these rights, contact us at admin@whif.ca.

International transfers

We may process and store information in jurisdictions outside your own. Where required, we implement appropriate safeguards for cross-border transfers.

Children

Our Services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us to request deletion.

Changes to this policy

We may update this policy to reflect changes to our practices. We will post updates here and update the "Last updated" date. If changes are material, we may provide additional notice.

Contact us

Questions about this policy can be sent to admin@whif.ca or /contact.